Rainbet Privacy Policy for Account, Payment and Gambling Data

This Privacy Policy explains how RBGAMING N.V. processes personal data when you visit Rainbet, create or use an account, contact support, make a payment, complete verification, claim a promotion or use responsible gambling tools. It applies to our website, casino, sportsbook, wallet, reward area, communications and connected support services. By using Rainbet, you acknowledge the practices described below.

Effective Date: July 26, 2026

Last Updated: 6 October 2026

1. Who controls your personal data

RBGAMING N.V. is the controller responsible for personal data processed through Rainbet.

Registered address: Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros

Support: [email protected]

Privacy contact: [email protected]

Telephone: +269 38 72 410

2. Data covered by this policy

2.1 Account and identity data

We may collect your legal name, username, date of birth, residential address, country, email, telephone number, account credentials and communication preferences. We also record account status, login history, security changes and linked authentication methods.

2.2 Verification data

Identity checks can involve a passport, driving licence or national identity card, proof of address, selfie or liveness check, payment ownership, wallet ownership and source-of-funds or source-of-wealth evidence. Verification records can include document results, review decisions and fraud or sanctions-screening information.

2.3 Financial and transaction data

We process deposit and withdrawal amounts, payment method, crypto asset and network, wallet addresses, transaction hashes, card or bank tokens supplied by payment partners, balance history, chargebacks, reversals and payout status. We do not require your wallet private key or seed phrase.

2.4 Gambling and reward data

We record casino rounds, sportsbook bets, accepted odds, stakes, wins, losses, bonus balances, wagering progress, reward claims, rank progress, challenge participation, responsible gambling limits and self-exclusion status. These records support settlement, account history, risk monitoring, rewards and disputes.

2.5 Device and technical data

Technical records can include IP address, device and browser type, operating system, language, time zone, cookie identifiers, session data, page interactions, referral source, approximate location, crash logs and security signals.

2.6 Communications

We retain live-chat messages, emails, complaint files, survey responses, marketing preferences and records of account notices.

3. Why we use personal data

We process data to:

  • create, secure and administer your account;
  • confirm legal age and identity;
  • accept deposits, process withdrawals and maintain transaction records;
  • settle casino rounds and sportsbook bets;
  • provide bonuses, ranks, rakeback and calendar rewards;
  • detect fraud, collusion, bonus abuse, money laundering and account takeover;
  • perform KYC, payment ownership and source-of-funds reviews;
  • enforce Terms and responsible gambling controls;
  • answer support requests and complaints;
  • comply with licensing, tax, legal and regulatory duties;
  • improve performance, navigation and product reliability;
  • measure campaigns and send permitted communications.

4. Legal bases

Depending on the processing and applicable law, we rely on performance of our contract with you, compliance with legal obligations, our legitimate interests in operating a secure gambling service, consent for specific cookies or marketing, and the establishment or defence of legal claims. Where consent is the basis, you may withdraw it without affecting processing completed before withdrawal.

5. Cookies and similar technologies

5.1 Essential technologies

Essential cookies maintain login sessions, remember security choices, route traffic, prevent fraud and keep the cashier or bet slip functioning. Disabling them can prevent account features from working correctly.

5.2 Analytics and performance

Analytics technologies help us understand page speed, navigation, errors, device use and aggregated product interaction. We use this information to diagnose faults and improve the service.

5.3 Marketing and attribution

With the required permission, cookies or similar identifiers can measure campaigns, attribute registrations or deposits and control promotional frequency. Affiliate identifiers may record the partner that referred a visit without giving the partner access to your password or full payment information.

5.4 Local storage and device identifiers

Local storage can retain preferences, interface state and security signals. Mobile and browser identifiers can help recognise trusted sessions and detect unusual access.

6. Sharing personal data

We may share limited data with:

  • hosting, infrastructure and cybersecurity providers;
  • game studios, aggregators and sports-data suppliers;
  • payment processors, banks, wallet services and crypto-screening providers;
  • identity, age and document-verification providers;
  • support, email, analytics and fraud-prevention services;
  • professional advisers, auditors and insurers;
  • licensing bodies, regulators, courts and law-enforcement authorities;
  • group companies involved in operating Rainbet;
  • a buyer or successor during a corporate transaction.

Each recipient receives data for a defined purpose and is required to protect it under contract or applicable law.

7. International transfers

Rainbet and its providers operate across several jurisdictions. Personal data may therefore be processed outside your country. Where required, we use contractual safeguards, transfer assessments, access restrictions or other recognised mechanisms to protect transferred data.

8. Retention

We retain data for as long as the account is active and afterwards where required for licensing, anti-money-laundering, taxation, fraud prevention, dispute resolution and legal claims. Retention depends on the category of data, transaction history, account status and applicable law. When information is no longer needed, we delete, anonymise or securely isolate it.

9. Security

Our safeguards include encrypted transmission, access controls, authentication, monitoring, logging, secure hosting, fraud screening, document-review controls, staff procedures and incident management. No internet service can guarantee absolute security. You must protect your password, email account, device and wallet credentials and report suspicious access promptly.

10. Automated checks and account decisions

Automated systems can flag unusual logins, transaction patterns, bonus use, collusion, duplicate accounts or responsible gambling risk. A flag may lead to additional verification, delayed processing, a payment review or human assessment. Contact support if you want an account decision reviewed.

11. Your privacy rights

Subject to applicable law, you may request:

  • access to personal data and processing information;
  • correction of inaccurate or incomplete data;
  • deletion where no legal retention duty applies;
  • restriction of certain processing;
  • objection to processing based on legitimate interests;
  • portability of eligible data;
  • withdrawal of consent;
  • marketing opt-out;
  • review of a qualifying automated decision;
  • complaint to a competent privacy authority.

We verify identity before fulfilling a request. Some data cannot be deleted immediately when gambling, payment, AML, fraud, dispute or legal-retention duties apply.

12. Marketing preferences

Use the unsubscribe link in an email, adjust account preferences or contact support to stop promotional email, SMS or push notifications. Service messages about security, payments, verification, policy changes or responsible gambling can still be sent when necessary.

13. Responsible gambling and sensitive account controls

We process limit, cooling-off and self-exclusion records to apply account protections and prevent prohibited marketing. These records may be shared with relevant service providers or authorities where law or licensing rules require it.

14. Children and legal age

Rainbet is for adults who meet the legal gambling age in their jurisdiction. We perform age and identity checks and may close an account when the age requirement is not met. Parents and guardians should use device restrictions and filtering tools to prevent access by minors.

15. Third-party links

Our site may link to payment providers, wallet services, game studios, support organisations or other websites. Their privacy practices are controlled by their own policies. Review those policies before providing data outside Rainbet.

16. Policy changes

We may update this policy when our services, legal duties or processing activities change. The Last Updated date shows the latest revision. Material changes may also be communicated through the account, website or registered email.

17. Contact and complaints

Send privacy requests to [email protected] and include your account email, the right you want to exercise and enough information for identity confirmation. General account matters should go to [email protected] or 24/7 live chat.